Frequently asked questions
Do you offer free shipping?
Yes. We offer free shipping on all orders within the United Kingdom.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery typically takes 5–7 business days. Total delivery time is approximately 6–9 business days.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping information. You can also track your order through our Track Order page.
What is your return policy?
We accept returns within 30 days of delivery. Returned items must be unused, undamaged, and in their original packaging.
Who pays for return shipping?
If the item is defective, damaged, or incorrect, we cover the return shipping costs. For change-of-mind returns, return shipping costs are the responsibility of the customer.
What payment methods do you accept?
We accept secure payments via Visa, Mastercard, American Express, Maestro, and Visa Electron through our payment provider Mollie.
Is checkout secure?
Yes. All transactions are protected using SSL encryption and are processed through secure payment providers that comply with industry security standards.
What should I do if I receive a damaged or incorrect item?
Please contact our customer support team as soon as possible with your order number and photos of the issue. We will review the case and provide an appropriate solution.
Can I cancel my order?
Yes. Orders can be cancelled before they are shipped. If the order has already been dispatched, you may return it according to our return policy.
How can I contact customer support?
You can contact our customer support team by email at support@boneroshop.com, by phone at +44 7537176126, or through the contact form available on our Contact Us page. Our customer service team is available Monday to Friday from 9:00 AM to 5:00 PM (GMT/BST).
