Contact information
Effective date: 16 June 2026
Last updated: 16 June 2026
This page provides our company contact details, customer support information, and key legal identifiers in line with UK Companies Act 2006 and the Electronic Commerce (EC Directive) Regulations 2002.
If you need to reach our customer service team, the fastest way is by email — we usually respond within 24 business hours.
Quick contact
| What you need | How to reach us |
|---|---|
| Customer support | support@boneroshop.com |
| Phone | +44 20 8040 0104 |
| Customer service hours | Monday to Friday, 9:00 AM to 5:00 PM (UK time) |
| Response time | Within 24 business hours |
| Returns | Contact support@boneroshop.com — our support team will send you the return instructions |
| Registered office | 128 City Road, London, EC1V 2NX |
1. Company details
Boneroshop is the trading name of BLUESTONE ECOM LTD, a company registered in England and Wales.
- Legal name: BLUESTONE ECOM LTD
- Trading name: Boneroshop
- Company registration number: 17105446
- Country of registration: England and Wales
- Registered office: 128 City Road, London, EC1V 2NX, United Kingdom
You can verify our company registration at any time on the UK Companies House register at find-and-update.company-information.service.gov.uk by searching for company number 17105446.
2. Customer support
The fastest and most reliable way to reach our customer service team is by email:
Email: support@boneroshop.com
We monitor this inbox throughout the business week and respond to most enquiries within 24 business hours. Please include your order number (if applicable) and a clear description of how we can help.
For urgent enquiries during business hours, you can also call us:
Phone: +44 20 8040 0104
3. Customer service hours
Our customer service team is available:
- Monday to Friday: 9:00 AM to 5:00 PM (UK time)
- Saturday and Sunday: Closed
- UK bank holidays: Closed
Outside these hours, email enquiries are received but will be responded to on the next business day.
4. Response times
We aim to respond to all customer enquiries within 24 business hours of receipt. During particularly busy periods (such as major sales events, the run-up to Christmas, or peak holiday seasons), response times may occasionally be slightly longer. We appreciate your patience.
All communications with our customer service team are conducted in English.
5. Returns
If you are returning an item and have already received return authorisation from our customer service team, they will send you the return instructions and the address to use. Please do not send anything back before you have received them.
Important: Please do not send returns to our registered office at 128 City Road, London. The registered office is used for legal correspondence only and cannot receive returns. Items sent to the registered office will not be processed.
Please also do not return any items without first contacting support@boneroshop.com to receive return authorisation. See our Refund Policy for the full returns process.
6. Registered office
For legal and corporate correspondence only:
BLUESTONE ECOM LTD
128 City Road
London, EC1V 2NX
United Kingdom
7. Regulatory information
- Company number: 17105446
- Registered in: England and Wales
- ICO Data Protection Registration: [pending]
- VAT: Boneroshop currently operates below the UK VAT registration threshold and is not VAT registered. Prices on our website are shown in Pounds Sterling (GBP) and are the final price you pay — there are no additional taxes added at checkout.
8. Need to send us something?
For all customer service enquiries, please use email or phone as listed in Section 2. We do not currently have a physical customer-facing office.
For media or business enquiries, please email support@boneroshop.com with "Business Enquiry" in the subject line, and your message will be forwarded to the appropriate person.
For legal or regulatory correspondence only, you may write to us at our registered office in Section 6.