Payment Policy

Effective date: 16 June 2026
Last updated: 26 August 2026

This page sets out everything you need to know about the payment methods we accept at Boneroshop, how we handle your payment information securely, and what to expect at checkout. We've kept it transparent — no hidden fees, no surprises.

If you have a question about payment that isn't answered here, please email support@boneroshop.com — we usually respond within 24 business hours.

Quick summary

1. Accepted payment methods

We accept the following payment methods at checkout. All options are clearly displayed before you confirm your order.

Credit and debit cards

• Visa
• Mastercard
  
• American Express
• JCB
• Discover
• Diners Club
  

Digital wallets

• Apple Pay (use Touch ID or Face ID for fast secure checkout on Apple devices)
• Google Pay (via your Google Wallet)
  

2. Payment security

Every payment on Boneroshop is processed by Stripe, which is fully PCI-DSS compliant (Payment Card Industry Data Security Standard — the highest security standard for handling card data globally).

What this means for you:

• Your payment information is encrypted in transit using SSL/TLS encryption
• We do not see, store, or have access to your full card details
• Card numbers are tokenised by Stripe and never stored on our servers
• Our entire website is served over HTTPS for additional protection

If you choose Apple Pay or Google Pay at checkout, your payment is handled directly by that provider under their own secure systems, which use industry-standard encryption and tokenisation.

3. Currency and pricing

All prices on our website are displayed in Pounds Sterling (GBP). Boneroshop currently operates below the UK VAT registration threshold and is not VAT registered, so the price you see is the final price you pay — there are no taxes added at checkout.

If you're paying from outside the UK with a non-GBP card, your bank may convert the price into your local currency at their exchange rate and may charge a foreign transaction fee. This conversion is between you and your bank — Boneroshop has no control over exchange rates or third-party fees.

4. No hidden fees

We don't charge:

• Surcharges for any payment method
• Hidden checkout fees
• Currency conversion fees
• Booking, handling, or transaction fees

The price you see at checkout is the final price you pay.

5. How payment is processed

When you submit an order, the payment process works like this:

• We authorise the payment with your chosen provider (Stripe) — this confirms the funds are available
• You receive an order acknowledgement email
• Payment is captured upon dispatch of your order
• You receive an Order Confirmation email once your order has been accepted and dispatched — this is when a binding contract is formed (see our Terms of Service)

If your payment is declined or fails before the order is processed, we'll notify you by email and your order won't be confirmed.

6. Failed payments and chargebacks

If a payment fails or is reversed after we've accepted your order (for example, a chargeback raised against your card after dispatch), we reserve the right to:

• Suspend or cancel your order
• Contact you to arrange alternative payment
• Recover any costs we reasonably incur from you (including the cost of the products if you fail to return them)

We do not retry failed payments or store payment details to retry payments without your consent.

7. Refunds

Refunds are always issued back to the original payment method:

Refund timing: within 7 business days of us approving your return. Your bank or card issuer may take an additional 3-10 business days to credit the funds back to your account.

For full refund terms and processes, see our Refund Policy.

8. Receipts and invoices

You will receive an order acknowledgement email immediately after placing your order, and a dispatch confirmation email with full tracking once your order is sent.

If you need a copy of your receipt or invoice for a specific order (for example, for expense claims), please email support@boneroshop.com with your order number and we'll be happy to send one.

9. Contact us

If you have a question about a payment, a failed transaction, a chargeback, or any other payment-related matter, please contact us:

BLUESTONE ECOM LTD (trading as Boneroshop)
Email: support@boneroshop.com
Phone: +44 20 8040 0104
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: Within 24 business hours

Company number: 17105446
ICO Registration Number: [pending]