Payment Policy

Effective date: 16 June 2026
Last updated: 16 June 2026

This page sets out everything you need to know about the payment methods we accept at Boneroshop, how we handle your payment information securely, and what to expect at checkout. We've kept it transparent — no hidden fees, no surprises.

If you have a question about payment that isn't answered here, please email support@boneroshop.com — we usually respond within 24 business hours.

Quick summary

1. Accepted payment methods

We accept the following payment methods at checkout. All options are clearly displayed before you confirm your order.

Credit and debit cards

• Visa
• Mastercard
• Maestro
• American Express
• Discover
• Diners Club
• UnionPay

Digital wallets

• Apple Pay (use Touch ID or Face ID for fast secure checkout on Apple devices)
• Google Pay (via your Google Wallet)
• Shop Pay (Shopify's express checkout that saves your details for next time)

Buy Now Pay Later

• Klarna (typically 3 interest-free instalments)
• Shop Pay Installments (3 interest-free instalments via Shop Pay)

The payment options available to you may vary slightly based on your device, browser, and Klarna or Shop Pay eligibility.

2. Payment security

Every payment on Boneroshop is processed by Shopify Payments, which is fully PCI-DSS compliant (Payment Card Industry Data Security Standard — the highest security standard for handling card data globally).

What this means for you:

• Your payment information is encrypted in transit using SSL/TLS encryption
• We do not see, store, or have access to your full card details
• Card numbers are tokenised by Shopify Payments and never stored on our servers
• Our entire website is served over HTTPS for additional protection

If you choose Apple Pay, Google Pay, Shop Pay, Klarna, or Shop Pay Installments at checkout, your payment is handled directly by that provider under their own secure systems, which use industry-standard encryption and tokenisation.

3. Buy Now Pay Later options

We offer two Buy Now Pay Later options at checkout, so you can spread the cost of your order if you prefer.

Klarna

Klarna offers flexible repayment plans, typically 3 interest-free instalments. When you select Klarna at checkout:

• Klarna performs a quick credit eligibility check
• You're presented with available repayment plans
• The terms of your repayment plan are governed by Klarna directly — see Klarna's terms at klarna.com/uk
• We do not control or have visibility into Klarna's credit decisions

For an order of £55.00, a typical Klarna plan would be 3 payments of approximately £18.33 each.

Shop Pay Installments

Shop Pay Installments is provided by Shopify. When you select Shop Pay at checkout, you can choose to:

• Pay in full now, or
• Pay in 3 interest-free instalments

For an order of £55.00, this would be 3 payments of £18.33 each. The terms are governed by Shop Pay Installments under Shopify's policies.

For questions about either provider's specific terms, eligibility, or payments, please contact them directly through their websites or customer service.

4. Currency and pricing

All prices on our website are displayed in Pounds Sterling (GBP). Boneroshop currently operates below the UK VAT registration threshold and is not VAT registered, so the price you see is the final price you pay — there are no taxes added at checkout.

If you're paying from outside the UK with a non-GBP card, your bank may convert the price into your local currency at their exchange rate and may charge a foreign transaction fee. This conversion is between you and your bank — Boneroshop has no control over exchange rates or third-party fees.

5. No hidden fees

We don't charge:

• Surcharges for any payment method
• Hidden checkout fees
• Currency conversion fees
• Booking, handling, or transaction fees

The price you see at checkout is the final price you pay.

6. How payment is processed

When you submit an order, the payment process works like this:

• We authorise the payment with your chosen provider (Shopify Payments, Klarna, etc.) — this confirms the funds are available
• You receive an order acknowledgement email
• Payment is captured upon dispatch of your order
• You receive an Order Confirmation email once your order has been accepted and dispatched — this is when a binding contract is formed (see our Terms of Service)

If your payment is declined or fails before the order is processed, we'll notify you by email and your order won't be confirmed.

7. Failed payments and chargebacks

If a payment fails or is reversed after we've accepted your order (for example, a chargeback raised against your card after dispatch), we reserve the right to:

• Suspend or cancel your order
• Contact you to arrange alternative payment
• Recover any costs we reasonably incur from you (including the cost of the products if you fail to return them)

We do not retry failed payments or store payment details to retry payments without your consent.

8. Refunds

Refunds are always issued back to the original payment method:

Refund timing: within 7 business days of us approving your return. Your bank or card issuer may take an additional 3-10 business days to credit the funds back to your account.

For full refund terms and processes, see our Refund Policy.

9. Receipts and invoices

You will receive an order acknowledgement email immediately after placing your order, and a dispatch confirmation email with full tracking once your order is sent.

If you need a copy of your receipt or invoice for a specific order (for example, for expense claims), please email support@boneroshop.com with your order number and we'll be happy to send one.

10. Contact us

If you have a question about a payment, a failed transaction, a chargeback, or any other payment-related matter, please contact us:

BLUESTONE ECOM LTD (trading as Boneroshop)
Email: support@boneroshop.com
Phone: +44 20 8040 0104
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
Response time: Within 24 business hours

Company number: 17105446
ICO Registration Number: [pending]

For questions specifically about Klarna or Shop Pay Installments repayment plans, please contact those providers directly.